Solution Consultant - Talent Community

About the role

This is an evergreen posting used to build a pipeline of candidate for current and future openings.

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 3+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Eagerness and willingness to learn
• Demonstrated proactive approach to perform without being told what to do
• Ability to prioritize tasks and be efficient to minimize wasted effort
• Proven ability to live up to commitments while maintaining integrity and focus on details
• Exceptional communication and presentation skills to include technical and business concepts

Additional Information

• Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
• To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export license or other approval that may be required by relevant export control authorities. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.