Solution Consultant

About the role

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation-centric platform powered by AI and driven by human innovation. Our culture is forward-thinking, customer-obsessed, and built on the belief that meaningful connections drive better business outcomes.

This role is open to remote candidates across the United States. Team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

Responsibilities

• Lead business and technical discovery to uncover customer requirements, pain points, and success criteria
• Design and deliver tailored product demonstrations
• Foster relationships with third-party vendors and partners to enhance solution offerings
• Own proof-of-concept (POC) engagements, including scoping and success criteria
• Respond to RFPs/RFIs and security questionnaires
• Partner with Account Executive on account strategy and deal planning
• Act as the technical voice of the customer back to Product and Engineering
• Handle basic objection handling on architecture, security, and integrations
• Stay up to date on new technologies, industry trends, security & compliance, and business needs

Cross-Functional Collaboration

• Must be a compelling, passionate, and enthusiastic speaker
• Provide feedback to Product and Engineering based on customer feedback, competitor, and partner insights
• Help standardize demo best practices, documentation, and reusable assets
• Contribute to internal enablement by training sales teams on how to position and leverage demos effectively
• Work closely with the Services Delivery team to communicate and coordinate customer requirements and roadmaps

Requirements

• 3–6 years in a pre-sales, sales engineering, or technical consulting role
• Preferred understanding of technical areas such as UCaaS, CCaaS, CRM, SIP, VOIP, AI, APIs, Automation Services, and common integration patterns (e.g., Workato, Redox)
• Ability to present confidently to technical and business stakeholders
• Familiarity with Nextiva's competitive landscape (e.g., RingCentral, Five9, Genesys, Zoom)
• Fundamental knowledge of Python, JSON, HTML, CSS, and JavaScript
• Use AI to enhance personal workflows, leverage multiple AI tools based on their strengths, identify repetitive tasks for automation, and share best practices to drive team growth
• Demonstrated ability to learn quickly, develop new processes, and adapt to new technology
• Fluent in English

Bonus Qualifications

• Knowledge in Data Security & Privacy (HIPAA, PCI, GDPR)
• Proficiency in Spanish or French
• Experience with Lucidchart, Google Dialogflow, Teams, WhatsApp, or Google G-Suite

Travel

Up to 20%

Core Competencies

• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
• Driving Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.

Benefits

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance: Life, disability, and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement