Solution Consultant - Business Value

Responsibilities

• Drive growth in our enterprise and strategic customers by leading solution & value assessments during the sales process
• Coordinate cross functional teams (sales, solutions consulting, product, and professional services) to execute assessments with speed and quality
• Create a deep understanding of the customer’s business needs through meticulous discovery and creatively adapt assessment framework to meet customer’s decision process
• Create and present executive-level deliverables that capture current state analysis and future state recommendations using leading practices and bridging customer challenges to Benchling capabilities and identified value
• Maintain open, proactive communication and documentation of engagement progress, meetings, deliverables, stakeholders, and key decisions
• Develop methodologies to quantify strategic, operational, and financial metrics for customers and use these metrics to clearly demonstrate the measurable value Benchling delivers
• Create reusable assets to drive the adoption of Benchling’s value framework in the end-to-end customer journey in partnership with cross functional stakeholders (solutions consulting, professional services, and customer success)
• Provide thought leadership about industry trends, competitive landscape, and emerging technologies. Use this knowledge to effectively position Benchling and identify opportunities for differentiation
• Share insights and feedback from customer interactions to the product and marketing teams to help refine Benchling's offerings and messaging

Qualifications

• 4-7 years experience in a scientific domain - particularly biologics, industrial biotech, or early/late development
• Ideal candidates will have a Masters or PhD in a scientific field or work experience that gives them exposure to scientific fields
• Outstanding ability to convey value proposition and insights drawing from prior industry experience and in-depth knowledge of Benchling products and use cases
• Experience creating written deliverables that assess current state, propose a future state solution, outline the value/case for change, and a roadmap to deliver on the case for change
• Effective at cross-functional leadership. Many subject matter experts contribute to assessments, roadmaps, architectures, and proposals and this person needs to provide leadership that sets everyone up for success
• Strong executive presence and the ability to quickly establish credibility and trust with senior business leaders as well as internal stakeholders
• Dynamic, empathetic and flexible in communication and work styles depending on context and in multi-cultural teams and engagements
• Willingness to travel to customer sites 25-30% of the time