Solution Architect - Voice

What Sets Us Apart

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.

Responsibilities

• Lead Technical Discovery and Validation
• Act as a technical expert across DeepL Voice use cases (meetings, live conversations, APIs)
• Successfully engage with enterprise prospects and partners including contact centre leaders, IT architects, and CX stakeholders
• Validate the art of the possible in proof-of-concepts and conduct architecture reviews to help win deals
• Advise on the End-to-End Voice Architecture
• Advising on scalable, real-time voice AI architectures across the full stack - speech-to-text, text-to-speech, speech-to-speech real-time translation and telephony/SIP/contact centre integrations
• Enable Partners
• Work with BPOs and contact centre providers to deploy, integrate, and scale voice AI globally
• You'll help to build repeatable playbooks that enable partners to move fast without introducing technical risk
• Closing the Product Loop
• You're on the front line. Bring structured, specific feedback to product and engineering on latency constraints, voice quality trade-offs, and integration gaps – and turn customer pain into roadmap influence

Qualities We Look For

• 7–10+ years in Solution Architecture, Solution Consulting, or Technical Pre-Sales ideally within enterprise or SaaS environments
• Solid familiarity with the voice stack: SIP/VoIP/IVR, CCaaS Platform Architecture, Contact centre platforms (for example: Genesys, NICE, Five9, Amazon Connect etc), speech-to-text, text-to-speech and speech-to-speech systems, LLM-based conversational AI, WebSocket / API Integration, AWS Cloud Architecture
• A systems mindset with a passion for designing voice solutions by understanding how these pieces fit together in a disparate IT environment
• Strong enterprise instincts - you are very comfortable building technical credibility with contact centre leaders, IT and enterprise architects, and CX teams
• A genuine belief in DeepL's mission - making high-quality language technology accessible to organizations worldwide

What We Offer

• Diverse and internationally distributed team
• Open communication, regular feedback
• Hybrid work, flexible hours
• Virtual Shares - An ownership mindset in every role
• Monthly full-day hacking sessions
• 30 days of annual leave
• Competitive benefits