Solution Architect, US

What we’re looking for

• Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions.
• Experience in Field Service Management, particularly in defining system specifications and identifying opportunities to optimize solutions.
• Experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments.

Where you're located

Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).

What you'll do

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post-implementation support.
• Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.

What you'll bring

• 6–12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management (required).
• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.
• Experience delivering solutions in an Agile environment.
• Familiarity with project management tools such as JIRA, Confluence, or equivalents.
• Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
• Working knowledge of data models, JavaScript, and JSON.
• Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
• High attention to detail, reliability, and follow-through.