Solution Architect TIDC

About the role

Working under minimal supervision, the ATC Solutions Architect serves as the primary technical resource responsible for translating customer business and technical requirements into scalable, repeatable, and operationally executable Advanced Technology Configurations (ATC) solutions at the TIDC. The ATC Solutions Architect partners with customers, account teams, solution engineers, vendors, and ATC operational teams to conduct technical discovery, assess solution feasibility, define implementation methodologies, and develop deployment strategies for complex technology solutions. This position acts as a cross-functional technical leader with expertise spanning enterprise networking, wireless, security, cloud-managed infrastructure, data center technologies, compute, virtualization, automation, and emerging technology platforms. The ATC Solutions Architect develops repeatable service delivery models, establishes technical standards, and contributes to the development of new ATC service offerings and capabilities. The ATC Solutions Architect serves as the primary liaison between customer requirements and ATC execution teams, ensuring solutions are technically sound, operationally executable, and aligned with customer objectives.

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Benefits

We offer a total rewards package that provides financial, emotional, and physical resources for you and your family, including progressive and competitive compensation, 401k plans, and medical insurance.

• Free therapy visits
• Mental health coaching and tools
• Meditation resources
• Generous paid time off (vacation, care time, Wellness and Volunteer Time Off days)

Responsibilities

• Conduct customer discovery sessions to identify business objectives, technical requirements, deployment constraints, and operational considerations.
• Translate customer requirements into ATC-deliverable solutions and service offerings.
• Develop implementation methodologies, deployment standards, and operational workflows for ATC execution teams.
• Evaluate solution feasibility across networking, security, cloud, compute, virtualization, and data center technologies.
• Collaborate with Solution Engineering Group (SEG), account teams, vendors, and ATC operational teams to develop scalable customer solutions.
• Develop technical statements of work (SOW), deployment approaches, solution documentation, and implementation guidance.
• Establish repeatable deployments models that improve consistency, scalability, and quality across ATC services.
• Serve as a technical advisor during customer engagements, workshops, solution reviews, and design discussions.