Solution Architect, CLM

About the role

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

Responsibilities

• Act as a “thought leader” for our customers. Implement and oversee the quality of our deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance across customer engagements.
• Drive innovation in the areas of solution delivery capabilities, enterprise delivery methodology and reusable assets.
• Provide executive level Business Consulting and Pre-Sales support.
• Work hand-in-hand with our Sales team on consulting and pre-sales activities.
• Advise our customers of solution tradeoffs to assist in the cost / benefit analysis, taking into account business process, architecture and IT operating model.
• Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale.
• Acquire and maintain all applicable CLM Certifications for the technology you are working on.
• Ability to learn software in the CLM or Salesforce space as necessary
• Travel up to 25% for customer projects and company events.
• Be a NeuraFlash evangelist in the CLM Community, and help us cultivate a company culture of success (company and personal) and fun.

Requirements

• 8+ implementations experience of Ironclad, Salesforce Contracts, Conga CLM, or Docusign CLM or IAM
• Prior experience as a Solution Architect with Ironclad, Conga CLM, or Docusign CLM or IAM
• 5+ years of experience selling and delivering business solutions on the Ironclad, Conga CLM, or Docusign CLM or IAM platforms; demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across CLM solutions
• 3+ DocuSign and/or Ironclad certifications
• Experience in all phases of services delivery, software development, and testing life cycles
• Expert at project delivery, including all aspects of program management and the SDLC
• Experience in management of established technology and product departments with mature program management processes and standards for both Agile and Waterfall project methodologies
• Experience with building out project and program teams and organizing programs for success
• Demonstrated track record of writing SOWs, reviewing proposals with clients and negotiating contracts
• Expert business operations experience (e.g., invoicing, SOW, margins, utilization)
• Background or relevant education in Operations, Legal, and Contracting

Preferred Skills

• Ironclad & Docusign CLM/IAM experience is preferred compared to other CLM softwares
• Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
• Passion for building software solutions with state-of-the-art technology
• Eager to embrace challenging situations and enjoys solving complex problems
• Excellent mentoring and leadership skills
• Proven ability to work cross-functionally