Solution Architect

About the role

We are seeking a highly organized, customer-focused Solution Architect to join our North America team. This role is ideal for a strong mid-level or emerging Solution Architect who enjoys working at the intersection of technology, customers, and delivery.

Responsibilities

• Lead solution design activities in collaboration with Principal Engineers, Engineering teams, Product Development, and third-party partners
• Translate business, customer, and technical requirements into clear, implementable solution designs
• Lead technical design workshops with customers, internal teams, system integrators, and external vendors
• Define and document system interfaces, integration patterns, data flows, and technical dependencies
• Develop architecture diagrams, interface specifications, and other technical documentation required by internal and external development teams
• Facilitate technical reviews and obtain stakeholder agreement and sign-off on solution designs and interface specifications
• Ensure proposed solutions align with the organization's product capabilities, engineering standards, customer requirements, and overall solution architecture
• Closely work with Engineering, Product Development, Operations, development partners, subcontractors, customer vendors, and system integrators throughout implementation
• Support integration activities across internal and external systems and teams
• Identify technical dependencies, integration risks, and design issues early and work collaboratively with stakeholders to resolve them
• Support solutions through integration, testing, certification, deployment, and transition into production
• Provide architectural guidance when implementation challenges require clarification or refinement of the approved design
• Act as a key technical point of contact for customers and external partners throughout the delivery lifecycle
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders
• Build effective working relationships with transit agencies, technology partners, system integrators, and customer vendors
• Manage stakeholder expectations around solution capabilities, interfaces, dependencies, technical constraints, and delivery outcomes
• Facilitate productive technical discussions and help drive stakeholders toward clear decisions and agreed outcomes
• Support existing Vix and Kuba customers with solution changes, enhancements, integrations, upgrades, and technical impact assessments where required
• Work closely with Program and Project Management throughout the delivery lifecycle
• Provide regular technical progress, dependency, risk, and issue updates to Project Managers
• Support project planning by identifying architectural activities, technical dependencies, integration milestones, and delivery risks
• Work across multiple technical and organizational teams to help ensure solutions are delivered successfully and meet agreed requirements
• Work with Bid Management, Engineering, Product, Operations, and partners to develop technical solutions for new opportunities
• Support customer discovery, proposal development, presentations, demonstrations, and technical discussions during the pursuit lifecycle
• Engage with prospective customers, consultants, and technology partners to understand market requirements and support the positioning of Vix / Kuba solutions

Requirements

• Highly motivated and technically capable individual who combines strong solution architecture skills with excellent customer and stakeholder management
• Experience in a Solution Architect, Systems Architect, Technical Architect, Integration Architect, or similar customer-facing technical role
• Strong understanding of systems integration, APIs, interfaces, data flows, and distributed systems
• Experience translating requirements into technical designs, architecture diagrams, and interface specifications
• Experience leading technical workshops and design discussions involving multiple stakeholders
• Strong technical documentation and diagramming skills
• Experience working directly with customers, vendors, system integrators, and engineering teams
• Ability to communicate technical concepts effectively to audiences with varying levels of technical expertise
• Strong analytical, problem-solving, organizational, and decision-making skills
• Able to manage competing priorities and technical dependencies in complex delivery environments
• Experience using an architecture or system modeling framework and associated modeling tools
• Able to work effectively across geographically distributed and multidisciplinary teams
• Demonstrated willingness to adopt emerging technologies, including AI-enabled tools, to improve productivity, analysis, documentation, and solution development
• Experience in one or more of the following areas would be highly regarded: Public transit technology and Automated Fare Collection (AFC) systems, Payments, including contactless and account-based payment solutions, Mobility platforms and intelligent transportation systems, SaaS and cloud-based platforms, Enterprise or large-scale systems integration, API-based integration and distributed system architectures, Customer-facing technology delivery within complex, multi-vendor environments, Familiarity with architecture modeling standards and frameworks such as UML, SysML, ArchiMate, or TOGAF

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home