Solution Architect

About the role

As a Solution Architect at Stitch, you'll be responsible for integrating Braze and partner technologies within our clients' marketing technology stacks. You'll develop detailed functional design specifications, design and implement scalable solutions, and craft multi-channel campaign flows to drive customer engagement.

Responsibilities

• Collaborate with other Stitchers on the Delivery team to gather and analyze technical requirements, ensuring optimal configuration of Braze and partner technologies within the client's martech stack.
• Provide detailed documentation, define integration points, and ensure seamless data flow across platforms.
• Develop comprehensive functional design specifications that outline workflows, user journeys, and business rules to deliver efficient and scalable solutions.
• Design and implement end-to-end solutions that bridge business objectives and technical execution, ensuring robust, scalable architectures tailored to specific customer needs.
• Build and manage complex data structures, including user attributes and events, to support personalized customer experiences.
• Utilize Braze's segmentation tools to design dynamic and static audience segments based on user behaviors, preferences, and lifecycle stages.
• Craft sophisticated campaign flows using Braze's Canvas tool, incorporating multi-step, multi-channel journeys that drive customer engagement.
• Develop logic to automate actions, such as messaging triggers and conditions, based on real-time customer interactions and behaviors.
• Bring new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours.
• Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining a minimum of 3 Braze certifications, including the Braze Digital Strategist certification.
• Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement.

Requirements

• 5+ years of hands-on experience in the marketing technology industry.
• 3 or more Braze Certifications, including the Braze Marketer and Braze Digital Strategist certifications, or the ability to quickly obtain them after starting the role.
• Knowledge around Liquid, APIs, SDKs, data modeling, and data ingestion processes to support clients' needs and platform adoption.
• Experience and confidence in developing and clearly documenting custom solutions.
• Strong organization and delegation skills.
• Ability to articulate marketing technology best practices and translate them into practical implementation recommendations.
• Agility to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity.
• Proven ability to manage multiple concurrent customer engagements successfully, balancing priorities and resources effectively.
• Confidence in leading customer-facing discussions and presentations, inspiring trust, and conveying expertise while effectively managing expectations.
• Ability to travel up to 20%.

Benefits

• Flexible PTO policy
• Monthly tech stipend
• Paid parental leave
• Medical, dental, vision, and life insurance
• In-person onboarding experience at our HQ in Indianapolis, Indiana
• Free mental wellness resources
• 401k with company match

Schedule

Full-time position with occasional travel up to 20%.

Pay

Competitive salary commensurate with experience.