Solution Architect

About the Company

At Netsmart, improving care delivery is our passion. For over 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

About the Role

As a Solution Architect, you will provide expert consulting and solution leadership by designing effective workflows, recommending best practices, and guiding clients through implementation, enhancement, and long-term solution success.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Guide clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
• Manage client expectations and ensure project delivery meets the goals of engagement.
• Coach, mentor, and guide solution teams on recommended methodology practices.

Requirements

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of healthcare information technology implementation or consulting experience.
• At least 1 year of project management experience.
• Ability to communicate effectively with technical, clinical, and operational teams.
• Ability to document and present architecture concepts, simplifying complex ideas into clear overviews.
• Ability to build strong client relationships and deliver client-centric solutions.
• Ability to analyze complex, high-quantity, and sometimes contradictory information to solve problems effectively.

Preferred Qualifications

• At least 2 years of Netsmart EHR solution work experience.

Expectations

• Travel expected up to 20% of the time as needed.
• Position may require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel.

All post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, provided at Netsmart’s expense. If a candidate tests positive for a controlled substance, the offer of employment will be rescinded unless proof of a valid prescription is provided.