Solution Architect

About the role

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Guide clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor, and guide solution teams on recommended methodology practices.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of health care information technology implementation or consulting experience.
• At least 1 year of project management experience.
• Ability to communicate effectively with technical, clinical, and operational teams.
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
• Ability to build strong client relationships and deliver client‑centric solutions.
• Ability to make sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.

Preferred

• At least 2 years of Netsmart EHR solution work experience.

Expectations

• Travel up to 20% of the time as needed.
• Position may require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones.