Solution Architect

About the role

Provide expert consulting and solution leadership by designing effective workflows, recommending best practices, and guiding clients through implementation, organizational change, enhancement, and long-term solution success.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Partner with client stakeholders to support change management, solution adoption, communication planning, and workflow transformation associated with system implementations and enhancements.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.

Qualifications

• Required
  • Bachelor's degree or equivalent relevant work experience
  • At least 4 years of health care information technology implementation or consulting working experience
  • At least 1 year of project management experience
  • Ability to communicate effectively with technical, clinical and operational teams
  • Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
  • Ability to build strong client relationships and delivering client-centric solutions
  • Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Preferred
  • At least 2 years Netsmart EHR solution work experience
  • PROSCI Change Management Certification with experience supporting organizational change, workflow adoption, and stakeholder engagement

Expectations

• Travel expected up to 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel