Solution Architect

Accountabilities

• Design customer-centric solutions
• Support technical delivery
• Ensure successful implementation outcomes
• Collaborate with customers and internal teams to define requirements
• Optimize configurations
• Continuously improve solution strategies
• Facilitate customer workshops, discovery sessions, and design discussions
• Collaborate with product, engineering, and cross-functional teams to create scalable solutions
• Develop and maintain technical implementation documentation
• Configure and customize product capabilities
• Avoid technical challenges, recommend solutions, and provide post-implementation support
• Contribute insights and recommendations to enhance product capabilities, delivery processes, and future solution strategies

Requirements

• Strong background in SaaS solution delivery, enterprise applications, and customer-facing technical consulting
• Proven experience with Field Service Management solutions and related business transformation initiatives
• Experience designing and delivering technology solutions in agile environments
• Strong understanding of enterprise applications, workflows, integrations, databases, and system architecture principles
• Experience with data models, JavaScript, JSON, and technical configuration concepts
• Working knowledge of project management and collaboration tools such as JIRA, Confluence, or similar platforms
• Ability to translate complex technical concepts into clear recommendations for diverse stakeholders
• Strong problem-solving abilities, attention to detail, reliability, and ownership of deliverables
• Excellent English communication skills with the ability to collaborate across global teams and cultures
• Experience in high-growth technology environments with evolving products is preferred

Benefits

• Remote-first work environment with flexibility to work from anywhere in the United States
• Opportunity to contribute to innovative technology solutions that improve frontline workforce productivity
• Collaboration with global, cross-functional teams in a fast-moving technology environment
• Competitive compensation package
• Opportunities for professional growth and development
• Exposure to enterprise transformation initiatives and modern SaaS technologies
• Flexible work culture designed to support collaboration and work-life balance