Solution Adoption Consultant

About the role

The Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

Responsibilities

• Act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage.
• Serve as a Subject Matter Expert assigned to Waystar revenue cycle implementations, ensuring contracted deliverables are delivered in compliance with contractual terms, aligned with Waystar processes, and drive a high level of client satisfaction.
• Manage and meet deadlines.
• Establish trusted relationships with the client project team, key influencers/stakeholders, and client executive leadership.
• Clearly communicate challenges, shortcomings, and issues to customers by assessing causes and implications, recommending solutions and costs, and encouraging shared problem solving.
• Assess problem causes and implications; recommend solutions and costs, and encourage shared problem solving.
• Develop and communicate a clear vision of customer success and regularly report out on the status to all key stakeholders.

Requirements

• 5+ years working in the healthcare revenue cycle.
• Proven leadership and issue resolution abilities.
• Strong software/technology acumen and understanding, including basic database principles and data exchange formats.
• Strong process orientation, problem-solving, and troubleshooting skills, and a firm commitment to quality.
• Knowledge of HIPAA regulations.
• Familiarity with healthcare terminology.
• Proficiency with Microsoft Office Suite.
• Strong written and oral communication skills; team player.
• Experience with EDI and/or healthcare transactions is desired.
• Ability to travel up to 20%.

Preferred Knowledge

• Experience with Epic or Cerner EMR.
• Payer Benefit Plans.
• Payer/Hospital Contracts.
• Healthcare code sets.
• Obtaining prior authorizations from payer sites.

Benefits

• Competitive total rewards (base salary + bonus, if applicable).
• Customizable benefits package (3 medical plans with Health Savings Account company match).
• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• Flexible time off for exempt team members + 13 paid holidays.
• Paid parental leave (including maternity and paternity leave).
• Education assistance opportunities and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(k) program with company match.
• Pet insurance.
• Employee resource groups.