Solution Adoption Consultant

About the role

The Solution Adoption Consultant serves as the primary client-facing consultant for Waystar solution configuration, workflow design, and implementation execution during the implementation lifecycle. This role partners directly with health systems and hospital organizations to support the adoption and optimization of patient financial workflows and technology solutions. The ideal candidate brings strong patient financial experience within healthcare systems or hospitals, including an understanding of operational and technical workflows that support patient payments, reimbursement, reconciliation, cash management, and financial system integration. This individual will work closely with operational leaders, IT teams, revenue cycle stakeholders, and executive leadership to ensure successful solution adoption and long-term client success.

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

Responsibilities

• Serve as the Subject Matter Expert (SME) for Waystar solution implementations supporting patient financial operations within healthcare systems and hospitals.
• Lead implementation and workflow design discussions focused on patient payment operations, reconciliation processes, cash management activities, financial posting workflows, merchant onboarding, and healthcare financial system integrations.
• Partner with hospital and health system stakeholders across Patient Financial Services (PFS), revenue cycle, treasury, accounting, and IT departments to ensure successful implementation and adoption of Waystar solutions.
• Consult with clients on operational and technical workflows related to payment processing, healthcare financial transactions, general ledger integration, API connectivity, and data exchange processes.
• Support integration design, testing, validation, and issue resolution activities between Waystar solutions and client healthcare systems, including EMR and ERP platforms.
• Establish trusted relationships with client project teams, executive stakeholders, operational leaders, and technical resources throughout the implementation lifecycle.
• Clearly communicate implementation risks, dependencies, challenges, and recommended solutions while driving collaborative problem solving across internal and client teams