SolarCorps Service Operations and Maintenance Fellow

Summary Of The Role

The SolarCorps Service Operations and Maintenance (O&M) Fellow will work directly with the O&M Service Manager to ensure the long-term health and performance of our clients' solar systems. This position offers a comprehensive introduction to solar asset management, focusing on remote system monitoring, technical triage, and operational coordination.

This position offers an excellent entry point into the operations, processes, and policies of a successful solar non-profit. The fellow will provide direct client support via phone and email regarding client's questions, perform remote troubleshooting, and dispatch to service staff. They will work closely with GRID regional staff and partners to facilitate service case completion, update service case information, identify opportunities to make improvements to service processes, contribute to internal documentation, and develop client-facing education materials.

What You Need To Bring To This Role

• Must be 18 years or older
• 11-month commitment
• Strong customer service skills, with the ability to handle a variety of client situations with enthusiasm, care and tact
• Ability to learn and retain new concepts and technology quickly
• Comfortable being part of a remote team
• Strong organizational, multi-tasking, and decision-making skills
• Proficient computer skills, Google Suite and/or Microsoft Office
• Interest in and enthusiasm for renewable energy, community development, green jobs and/or helping families and communities in need

When Working Remotely

The ideal candidate will sit within commutable distance from one of our regional offices. This position may require up to 25% out-of-town travel to regional offices and special projects such as org-wide celebrations, team building exercises, etc. Availability to work nights and weekends may very rarely be required. GRID Alternatives may provide vehicles for work travel and/or travel reimbursement for personal vehicle use.

Standard Fellowship Compensation

• Standard Fellowship Compensation
• Hourly pay of $21.40 per hour, plus the benefits listed above
• Fellows who complete 1700 hours with GRID and complete their contracted term of service will be eligible for a $3,000 cash end of term award

Benefits and How We Take Care of You

• Standard Fellowship Benefits
• Medical, Dental, Vision/Eye Care insurance, 5 weeks paid time off (PTO),13 paid holidays, Commuter Checks, 403b Retirement Plan, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Savings Account (HSA), STD, LTD, and AD&D insurance