Solar Service Technician

About the Role

We are looking for a talented, reliable, hardworking solar technician to join our service team for residential and commercial solar, focusing on removal & re-install, commercial panel cleaning with robotic equipment, troubleshooting, and swapping out microinverters. The ideal candidate will have at least three years of solar experience with outstanding customer service and communication skills.

Responsibilities

• Troubleshoot, diagnose, repair, and install solar system components in residential and commercial environments.
• Perform solar panel removal and reinstallation.
• Conduct commercial solar panel cleaning using robotic cleaning equipment.
• Repair, remove, and reinstall solar inverters.
• Investigate system failures, identify root causes, and implement corrective solutions.
• Perform required system testing and record measurements as needed.
• Assist customers with monitoring system and internet connectivity issues.
• Collaborate with manufacturer technical support teams to troubleshoot and resolve complex technical issues.
• Take photographs of all equipment for documentation and job closeout.
• Record and maintain accurate equipment serial number records.
• Complete daily work logs, task updates, and job status reports within the company CRM.
• Create and submit weekly reports to management.
• Provide exceptional customer service and maintain professional communication with customers.
• Effectively communicate customer concerns, needs, and requests to ensure satisfaction.
• Coordinate with dispatch to maintain schedules and proactively communicate delays to customers.
• Maintain regular communication with managers regarding job status and service issues.
• Understand, follow, and enforce all company safety policies and procedures.
• Properly utilize company-provided personal protective equipment (PPE).
• Maintain a clean, safe, and organized work environment.
• Keep company vehicles clean, organized, and service-ready.
• Travel to job sites throughout the service area.
• Ensure all work is completed safely, efficiently, and in a timely manner.
• Regularly work on rooftops and in attic spaces.
• Safely climb ladders and maneuver on steep and elevated roof surfaces.
• Perform physical duties required to support installation, repair, and maintenance work.
• Work closely with dispatchers, managers, manufacturers, and fellow team members to support daily operations and achieve service objectives.
• Communicate job progress, technical findings, and project updates to relevant stakeholders.

Requirements

• 3+ years of solar service experience (preferred).
• 1+ years of commercial experience (preferred).
• Possess and maintain a valid and clean driver’s license.
• Willingness to work overtime.
• Able to work on a roof.
• Able to lift up to 100 pounds.
• Highly motivated.

Pay

$28.00 - $35.00 per hour

Benefits

• Comprehensive medical, vision, and dental coverage.
• 401k with company match.
• Paid Time Off.
• Performance-based bonuses.
• Professional development and progression opportunities.

About the Company

Earthlight Technologies is a family-owned and operated business based in Ellington, CT. We specialize in solutions for residential solar, commercial solar, EV charging stations, and commercial energy efficiency. We focus on high-quality equipment and workmanship to ensure systems that last far beyond their warranty.

Core Values

• We Value Each Other
• We Do the Right Thing
• We Demand Quality
• We Work Safely
• We are Responsible Stewards