Solar Service Manager

General Responsibilities

• Ensure Simply Solar systems are operating and maintained as intended in a safe and efficient manner.
• Cook up and perform pre-energization, commissioning, warranty repairs, and manage technical and field support.
• Promote a positive company image through service quality, professionalism, and a strong sense of urgency.
• Recruit, train and manage departmental staff.
• Provide constructive and timely performance evaluations.
• Draft, implement, and execute policies and procedures to ensure quality post-installation customer service.
• Establish service standards and requirements for the department.
• Develop and implement methods to record, assess, and analyze client feedback.
• Develop and implement training and quality assurance programs for the Client Service team.
• Identify and recommend expansions to technology and equipment that may improve customer service and retention.

Daily Duties

• Oversee the daily workflow of the department, including scheduling and dispatching maintenance crew members.
• Provide leadership to the Client Services Administrator and Maintenance crew members.
• Act as a liaison between the Client Service Department and other divisions in the company.
• Manage and maintain work schedule and three week look-ahead, providing frequent reports of job status to the Director of Operations.
• Coordinate and/or respond to Service calls as dispatched.
• Troubleshoot problems in photovoltaic inverters and monitoring.
• Review project plans, specifications, and installation instructions to ensure that the project is built according to the approved design and specifications.
• Cook up additional help for field work as needed.
• Track progress of cases and log communications with clients and manufacturers in CRM.
• Work with OEMs to determine warranty status of installed equipment.
• Fill out Service Work Orders to track travel, labor time, and materials used.

Requirements

• Strong understanding of grid-tied, off-grid and hybrid PV system design and installation, commissioning procedures, shut down/LOTO procedures, programming, troubleshooting, monitoring, and repair.
• Excellent interpersonal skills and strong attention to detail.
• Excellent critical thinking and organizational skills.
• 1+ year minimum experience in solar industry
• Bachelor’s degree in engineering or related field preferred.
• Industrial communications and networking knowledge, including wired and wireless networks and system topologies.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Proficient with GSuite, Salesforce and related software.

Compensation

60,000 - $75,000 per year
Full medical/dental/vision benefits + 401k