Service Manager
At Morgan Properties, we live by our PRIDE values—Passion, Respect, Integrity, Development, and Entrepreneurial Spirit—which guide how we work, grow, and support one another. From continuous growth and teamwork to accountability and leadership, these values are at the core of everything we do.
Responsibilities
- Lead with Purpose: Inspire your team to excel in all aspects of service, maintenance, and customer care. Lead by example and cultivate an environment of trust, accountability, and support.
- Strategic Decision-Making: Plan proactively to ensure the smooth operation of the property, including anticipating maintenance needs, handling repairs, and managing resources.
- Exceptional Communication: Serve as the go-to point of contact for residents, your team, and cross-functional departments. Maintain clear, transparent, and effective communication to keep operations efficient and residents satisfied.
- Organizational & Administrative Expertise: Manage work orders, schedules, inventory, budgets, and records to ensure smooth operations and alignment with goals for excellence.
- Take Pride in Service: Ensure maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.
Requirements
- Proven leadership experience in service or maintenance, preferably in a large residential setting.
- Strong problem-solving abilities and the capacity to make timely, effective decisions.
- Excellent communication skills for leading teams and engaging with residents.
- Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
- Passion for delivering outstanding customer service and upholding high standards of quality.
- Must have a valid driver's license.
- Must live within a 30-minute commute of the property.
- HVAC/EPA/CFC Certification preferred.
- 5+ years of managerial experience at an apartment community of 500 units or more.
Benefits
- Up to 100% Rent Discount
- Property Staff Shared Renewal Commissions – paid monthly
- $300 Morgan Essentials – paid quarterly
- On-call Appreciation: $15/day for holding the on-call phone
- Employee Referral Payment Program – up to $750
- Education/Tuition Reimbursement
- Medical, Dental, and Vision benefits
- Life/AD&D Insurance
- Long and Short-Term Disability
- 401(k) Retirement Plan with company match
- Generous paid time off, including 10 holidays per year and sick leave
- Employee Assistance Program
- Additional employee discounts available
Pay
Pay Range: $26.00-$28.00 per hour
About Us
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.