Service Manager

About the role

Rule of Thirds is a Japanese izakaya and event venue located in Greenpoint, Brooklyn opened by Sunday Hospitality Group. We are looking for a talented, passionate individual to join our management team as Service Manager. This role is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, maintaining operational excellence within the establishment, and driving the overall success of the operation.

Responsibilities

• Staff Management
  • Conduct regular performance evaluations and provide ongoing coaching and feedback.
  • Foster a positive, team-oriented work environment and address any staff issues promptly.
  • Retain talent by inspiring, teaching, and embracing a culture of development.
  • Hold all employees accountable to our cultural values, goals, and standards.
• Training and Education
  • Verify staff knowledge by asking questions and conducting periodic testing to encourage food, beverage, and service knowledge.
  • Motivate staff self-education through contests, individual recognition, and demonstrating a passion for service.
  • Ensure that training standards are consistently followed.
• Operations and Service
  • Devise and communicate daily floor plan and pre-shift notes to FOH staff.
  • Verify that all necessary tools for service are in place, and staffing levels and hours are correct.
  • Maintain service standards and monitor F&B knowledge for the FOH staff.
  • Ensure that all steps of service are followed and side work duties are completed.
  • Check that the reservations book is manageable and correctly plotted.
  • Assist in and ensure that the restaurant is cleaned and opened/closed properly.
  • Be present and available to step in as needed to assist service staff.
• Guest Engagement
  • Ensure all guests receive exceptional service and have a positive experience.
  • Consistently look for opportunities to provide memorable moments of hospitality for our guests.
  • Perform table touches at every service to ensure guest satisfaction and cultivate regulars.
  • Address and resolve guest complaints and issues in a professional and timely manner.
• Communication
  • Facilitate effective communication between front-of-house and back-of-house teams, ensuring smooth coordination during service.
  • Act as a liaison to ensure that any special requests, dietary restrictions, or other guest needs are communicated and met.
  • Connect and build trust with the service staff, providing daily coaching and feedback for development.
  • Propose solutions to staff concerns and ensure effective communication across all teams.

Qualifications

• Minimum of 2 years experience in a management position overseeing a full-service restaurant.
• Proven track record of leading high-caliber, upscale service.
• Strong knowledge of industry service protocols and hospitality standards.
• A self-driven, results-oriented, and proactive attitude.
• Strong sense of initiative, including anticipating guest or operational needs.
• Ability to effectively train, coach, evaluate, and discipline direct reports.
• Ability to effectively solve and deal with a variety of changing situations under stress.
• Proficiency in POS systems.
• Proficiency in reservation systems.
• NYC Food Handlers Certification.
• Ability to work flexible hours, including nights, weekends, and holidays.

Benefits

• Potential quarterly bonuses.
• Health, dental, and vision insurance.
• Paid time off.
• 401k.
• Opportunities for career advancement.
• Dining discounts.
• Commuter benefits.

For more detail about Rule of Thirds, part of Sunday Hospitality, please visit https://culinaryagents.com/entities/259188-Rule-of-Thirds.