Service Manager

About the Role

We’re looking for a results-driven Service Manager to lead our 464-unit community, ensuring smooth operations and a top-tier living experience for residents. In this role, you’ll guide a dedicated team, uphold maintenance standards, and contribute to our ongoing success.

Responsibilities

• Lead with Purpose: Inspire your team to excel in all aspects of service, maintenance, and customer care. Foster an environment of trust, accountability, and support.
• Strategic Decision-Making: Plan proactively to ensure smooth property operations, including anticipating maintenance needs, handling repairs, and managing resources.
• Exceptional Communication: Serve as the primary point of contact for residents, your team, and cross-functional departments. Maintain clear, transparent, and effective communication.
• Organizational & Administrative Expertise: Manage work orders, schedules, inventory, budgets, and records to keep operations well-organized and aligned with goals.
• Take Pride in Service: Ensure maintenance needs and team development are handled with the highest level of professionalism and care.

Requirements

• Proven leadership experience in service or maintenance, preferably in a large residential setting.
• Strong problem-solving abilities and the capacity to make timely, effective decisions.
• Excellent communication skills for leading teams and engaging with residents.
• Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
• Passion for delivering outstanding customer service and upholding high standards of quality.

Qualifications

• Must have a valid driver's license.
• Must live within a 30-minute commute of the property.
• HVAC/EPA/CFC Certification preferred.
• 5+ years of managerial experience at an apartment community of 500 units or more.

Benefits

• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions – paid monthly
• $300 Morgan Essentials – paid quarterly
• On-call Appreciation: $15/day for holding the on-call phone
• Employee Referral Payment Program – up to $750
• Education/Tuition Reimbursement
• Medical, Dental, and Vision benefits
• Life/AD&D Insurance
• Long and Short-Term Disability
• 401(k) Retirement Plan with company match
• Generous paid time off, including 10 holidays per year and sick leave
• Employee Assistance Program
• Additional employee discounts available

Pay

Pay Range: $70,000-$75,000/Yr. Total compensation may vary based on geographic location, skills, education, and/or experience.

About Us

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. The company oversees a multifamily portfolio of more than 400 apartment communities and over 110,000 units across 22 states, making it one of the largest multifamily owners in the nation.