Solar Programs, Associate - Consumer Protection (Chicago, IL - US)

About the role

Energy Solutions is a company focused on delivering large-scale energy, carbon, and water-use savings through market-based programs. Since 1995, we have been offering proven, performance-based solutions to utility, government, and institutional customers. We are now seeking a full-time Solar Programs Associate - Consumer Protection to join our Distributed Energy Resources (DER) Team.

Responsibilities

• Process and document consumer complaints by following established workflows and recording required case details.
• Review and categorize complaints using defined standards to support tracking and prioritization.
• Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy.
• Identify and troubleshoot missing information and coordinate follow-up requests using established templates.
• Communicate and resolve case-related inquiries with consumers and vendors regarding status, documentation needs, and next steps using approved guidance.
• Cook up follow-up actions with stakeholders to support timely case progression.
• Apply program requirements and SOPs to resolve routine issues.
• Escalate non-routine or sensitive issues to supervisors or senior team members.
• Track and update case progress and workflow status in reporting systems.
• Validate data entries and correct routine discrepancies to maintain data quality.

Requirements

• A bachelor's degree or a high school degree with a minimum of 2 years of relevant work experience.
• Strong organizational and coordination skills, including tracking tasks and managing competing priorities.
• Ability to follow established procedures and apply SOPs to routine workflows.
• Ability to identify issues and escalate appropriately.
• Strong written and verbal communication skills.
• An attention to detail and ability to maintain accurate records.
• Proficiency with Microsoft Office and CRM or tracking systems.

Qualifications

• Fluency in Spanish, including verbal and written communication, to assist native Spanish complainants (preferred).

Benefits

The salary range for this role is $60,000–$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications. Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

Pay

The salary range for this role is $60,000–$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications. Compensation is commensurate with experience and includes a generous retirement package.

Schedule

This role requires a hybrid work environment with in-office attendance expected at least once a week.