Solar Field Service Technician

Company Overview

Palmetto is a leading clean‑tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes going clean a no‑brainer. Our award‑winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end‑to‑end solutions for whole‑home electrification that put clean energy within reach for all. Our employees are our most valuable resource; we foster a promote‑from‑within culture that prioritizes talent development, career growth, and purpose‑driven work.

Location

This position can be based in either the Philadelphia, PA; Newark, NJ; or New York, NY areas.

Reporting

This role reports to the Team Lead of Service Operations.

Summary of Role

Palmetto believes that happy customers are not just those installed quickest, but those whose systems provide the value they expect. The Solar Field Service Technician upholds this promise, working with the Services team to ensure system performance issues are resolved swiftly and professionally. The technician is a utility player who supports Service, Installation, Job Closeout, Permitting/Inspection, and other ongoing service needs throughout the 25+‑year lifespan of a customer’s solar system, building strong lifetime customer relationships.

Responsibilities

• Provide onsite troubleshooting and repair of solar systems.
• Document visits and complete job close‑out reports.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field‑team leadership, driving continuous improvement of Palmetto’s installation quality and execution.
• Assist with close‑out of pre‑energization issues, ensuring projects are ready to generate power from Day 1 of permission to operate.
• Collaborate with Palmetto’s Customer Experience team to turn issue resolution into a memorable, shareable experience.
• Complete other tasks as needed, including physical site surveys, inspections, and document collection.
• Serve as the key Palmetto field representative delivering quality, experience, and performance for all Service and Installation work.
• Effectively communicate with homeowners on arrival times and confirmations as needed.
• Maintain SLAs for service‑work site visits.
• Perform O&M work and monitoring support.
• Conduct site surveys and site visits.
• Provide partner and internal field training.
• Perform safety and quality site audits, JCO reviews, and manage site inspections.
• Execute field installations including PV, storage, MPU, or structural upgrades.
• Investigate damage and claims.

Qualifications

• 3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
• General knowledge of residential home maintenance and repair; willingness to go the extra mile beyond solar system maintenance.
• General construction/framing experience is a plus.
• Electrical license (required only in MA; a plus elsewhere).
• Willingness and ability to climb ladders, stairs, work on rooftops, and stand for long periods.
• Ability to work in extreme environments (hot sun, cold, rain, crawl spaces, etc.).
• Electrical experience is a plus.
• At least 1 year of work at heights, including rooftops, ladders, and stairs, with repetitive lifting, bending, and standing.
• Ability to lift 50 lb frequently throughout the workday.
• Proficiency in safely handling and maintaining basic hand and power tools.
• Excellent communication skills and a professional demeanor.
• Strong attention to detail.
• Regular, reliable, and predictable attendance.
• Ability to work well with others in a collaborative team environment.
• Valid state driver’s license and clean driving record.
• Employment contingent upon successful completion of a background check.

Benefits

• Unlimited PTO.
• Medical, dental, and vision coverage.
• Paid parental leave.
• Retirement plans.
• A comprehensive benefits package supporting personal and professional well‑being.