Software Technician

About the role

We’re looking to bring on a Software Technician to join our team. This is a great opportunity for someone early in their career who is looking to gain hands-on experience in software support and GIS-related work, while also being a strong fit for someone with more experience who enjoys working across a variety of technical functions.

Duties And Responsibilities

• Aid with various Software related activities including, but not limited to support, testing, configuration, quality control, deployment, and data editing.
• Perform Geodatabase editing, querying, and analysis tasks using Esri or GeoCurrent software tools.
• Aid with the installation and configuration of Esri, GeoCurrent, and third-party software applications.
• Provide client technical support for GeoCurrent and Esri software products.
• Track daily activity and provide updates to supervisor.
• Comply with all safety policies and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Perform other approved duties as assigned by supervisor and department management.

Knowledge, Skills, And Abilities

• General knowledge of how software applications and computer systems work.
• General understanding of Geographic Information Systems.
• Excellent oral and written communication skills that allow for information to be disseminated to all levels of employees.
• Ability to excel in a detail-oriented environment with a high level of accuracy.
• Ability to work in a team environment and establish/maintain effective work relationships.
• Ability to frequently communicate with co-workers and clients; must be able to exchange accurate information.
• Ability to be productive from either an office or remote working location.

Education And Experience

• We are open to candidates at varying experience levels. Ideal candidates may bring a combination of the following:
• Bachelor’s degree in Geography, Computer Science, or other closely related degrees plus a minimum of one (1) year of experience showing demonstrated proficiency with software applications and Esri ArcGIS suite of products OR an equivalent combination of education and experience.
• Experience in compiling formal written reports for external clients.
• Professional GIS experience in the utility sector is a plus.
• Experience with ArcGIS Server, ArcGIS Pro, ArcGIS Online, SQL Server is a plus.
• Professional experience with client interaction.
• Ability to get training and obtain a level of Esri certification, as directed by supervisor.

Additional Requirements

• Must possess a valid driver license.