Software Technician

Personnel

Standby weekly and weekends
Having your own car is essential and in good working condition
Customer service is vital part of this position
Attending scheduled call outs, managing and rescheduled call outs not attended to timeously
Quoting clients, secure the purchase order and send all details to Admin Support at HQ
Sign offs completed at the end of a task
Accurate service reporting on system daily
Must be willing to occasionally travel outside of South African borders for work
Candidate must be well spoken and be able to address emails in a professional manner
Actively manage emails referred
Manage credit/petrol card expenditure

Training

Train all hotel front line staff members on our software
Train maintenance on maintaining door locks and safes
Using routers and similar equipment to install locks when needed
Install and setup of our energy management system

Functions

• Diagnose and repair our software and hardware systems
• Diagnosing network related issues
• Interface Vingcard software with client’s property management system
• Be able to troubleshoot any software-related issues as well as our all Vingcard-related hardware and carry out repairs
• Build database for new and existing clients
• Program and configure locks and safes
• Install Vingcard related product
• Actively manage all relevant callouts logged on the portal
• Work closely with sales team and manage repairs/ warranty returns

Knowledge

Special knowledge
Knowledge of Access control systems
Remote access/ File sharing knowledge
Windows/Linux operating system

Personal Characteristics

• Must be a team player and work together in solving problems
• Must be able to work without supervision and work under pressure
• Highly motivated individual
• Should take initiative
• Good telephonic and communication skills
• Well groomed

Assist Level 1 and Level 2 Technicians

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions.
In return, we open doors for them wherever they go.