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Software Technical Support Representative

U.S. Bank · United States · 2 wk ago
RemoteRemoteInformation Technology$20–$20.91/hrInternship

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

About the role

Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities.

Responsibilities

  • Respond to end user inquiries and resolve problems related to telecommunications networks, computer hardware, and core business applications.
  • Isolate problem sources and collaborate with internal teams (telecommunications, system operations, application development) and vendors to resolve issues.
  • Follow up with users to confirm problem resolution.
  • Develop and maintain documentation of all support activities.

Schedule

Start Date: 10/5/2026

Training: 6-8 weeks, primarily during standard daytime hours (8:30 AM–5:00 PM Eastern Time), Monday–Friday.

Production Shifts: Not yet finalized, but may fall within operating hours of 6:00 AM–11:15 PM Eastern Time, Sunday through Saturday.

Pay

Training Rate: $23/hour

Pay Range: $20.00 - $20.91 (reflects primary location; actual range may vary by location).

Requirements

  • High school diploma or equivalent.
  • One or more years of experience in telecommunications, applications programming, or related field.

Skills

  • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
  • Basic knowledge of telecommunications equipment, systems, and vendor capabilities.
  • Ability to manage multiple tasks/projects and deadlines simultaneously.
  • Strong verbal and written communication skills.
  • Elavon or Talech experience preferred.

Benefits

  • Healthcare (medical, dental, vision).
  • Basic term and optional term life insurance.
  • Short-term and long-term disability.
  • Pregnancy disability and parental leave.
  • 401(k) and employer-funded retirement plan.
  • Paid vacation (2–5 weeks, depending on salary grade and tenure).
  • Up to 11 paid holidays.
  • Adoption assistance.
  • Sick and Safe Leave: 1 hour accrued for every 30 hours worked, up to 80 hours per calendar year (unless otherwise provided by law).

Location

This role is designated as U.S. home-based remote.

If accommodations are needed for a disability during the application or hiring process, refer to disability accommodations for applicants.

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