Software Support Representative

About the role

Responsible for providing technical support to clients via phone and email. Must have strong problem-solving skills and be able to work independently.

Responsibilities

• Provide timely and effective technical support to clients
• Document issues and solutions in a knowledge base
• Handle escalations and resolve complex problems
• Communicate effectively with clients via phone and email

Requirements

• Bachelor’s degree in Computer Science or related field
• 2+ years of customer service experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Qualifications

• Proficient in Microsoft Office Suite
• Experience with ticketing systems
• Knowledge of common IT issues and troubleshooting techniques

Skills

• Customer service skills
• Technical troubleshooting
• Email and phone communication

Benefits

• Flexible schedule
• Competitive salary
• Professional development opportunities

Pay

• $20-$25 per hour

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM