Software Support Technician

About the Role

Support Amada Software users by performing software support tasks as part of a team. The position requires experience with Sheet Metal CNC Machine Operation and/or CNC Programming. You will support Amada Solution Software Applications, including CAD/CAM, Nesting, DNC Communication, and Bending offline programming software. Daily responsibilities involve troubleshooting, installation, and customer support from design to final output code for Press Brakes, Lasers, Turrets, and Combination Punch/Laser machines.

Responsibilities

• Diagnose, troubleshoot, document, and research software issues.
• Perform data entry, review, verification, and consultation for customer cases.
• Install software and provide technical assistance to customers via phone, email, and chat.
• Log and escalate cases/tickets to ensure customer satisfaction and resolution.
• Act as a primary point of contact for technical support of Amada Software Solution Applications.
• Ask targeted questions to quickly identify the root of technical problems.
• Prioritize and manage multiple open issues simultaneously.
• Follow up with customers to ensure full functionality after troubleshooting.
• Provide prompt and accurate feedback to customers.
• Log all issues thoroughly and maintain professional customer relationships.
• Provide verbal and written step-by-step technical assistance.
• Engage in continuous learning of software applications, Windows, hardware, and networking.

Requirements

• CAD/CAM software knowledge in one or more of the following: AP100US, Fabriwin, Dr.ABE Bend, Dr.ABE_Blank, Dr.ABE Tube, Sheetworks, Solidworks, VPSS3i Blank, VPSS3i Bend.
• Experience with Punch Turret, Laser Cutting, Nesting, and Bending concepts.
• Familiarity with Communication DNC concepts and manufacturing, engineering, or design principles.
• Proficiency in Microsoft Outlook, Word, Excel, and Windows OS (XP, 7, 10, 11, Server, Advanced).
• Network IT experience and knowledge of C++ & .NET.
• Bilingual in Spanish is a plus.

Skills

• CNC Programming with CAD/CAM software.
• Experience with CNC machines: Press Brake, Turret, Laser, and Nesting.
• Bending simulation program experience.
• Communication DNC software experience.
• Basic to intermediate computer technical skills.
• Network IT experience and C++ & .NET knowledge.

Qualifications

• Ability to read blueprints or 2D/3D files and interpret them for fabrication.
• Knowledge of measurement instruments.
• G-Code and M-Code knowledge for Amada equipment.
• Familiarity with M-Codes for non-standard tools to maintain machine standardization.
• Proven self-starter with a high sense of ownership and initiative.
• Hands-on experience with Windows OS environments.
• IT background or education.

Pay

$40–$43 per hour.

Benefits

• Medical
• Dental
• Vision
• 401(K)
• Life Insurance
• Guardian Gap Insurance
• Employee Assistance Program
• Long Term Disability