Software Support Engineer (.Net/SQL)

About the role

This role is hybrid, requiring three days per week onsite in our Needham, MA headquarters.

Responsibilities

• Own Tier 3 / R&D-level case handling – troubleshoot, debug, and identify root causes at the code level.
• Perform deep-dive log and trace analysis to diagnose issues in complex environments.
• Partner with Product, QA, and Engineering to improve serviceability, supportability, and robustness.
• Act as a trusted advisor to customers, understanding their unique environments and anticipating needs.
• Create and refine documentation to share knowledge internally and externally.
• Participate in a 24x7 on-call rotation for critical issues.
• Provide excellent customer support experience by combining kindness, thoughtful insights, and concise responses.

Requirements

• 5+ years in advanced technical support, escalation engineering, or a similar hands-on role.
• Associate's degree in Computer Science/Engineering or relevant experience (Bachelor’s degree preferred).
• Strong troubleshooting skills with the ability to read, debug, and interpret code (C#, Java, Python, NodeJS, .NET).
• Proficiency with log analysis tools (Browser dev tools, ElasticSearch, Splunk, Wireshark) and browser/network debugging.
• Familiarity with databases (IE MSSQL & MySQL) and SQL query skills.
• Understanding of enterprise architecture for high-scale Java web applications.
• Excellent communication skills – able to explain complex issues clearly to both technical and non-technical audiences.
• A customer-first mindset, proactive problem-solving approach, and a drive to constantly learn and share knowledge.
• Experience with software development methodologies (SDLC, agile, etc.) and supporting technologies (bug tracking, source control, change and configuration management, etc.).

Qualifications

While not specified, Advisor360° values candidates who are ready to roll up their sleeves, think big, and help elevate the brand in a way that reflects the bold ambitions of the company and the clients they serve.

Skills

Not specified in the job posting.

Benefits

Not specified in the job posting.

Pay

The estimated base salary range for this position is $90,000-115,000 + bonus and equity.

Schedule

This role is hybrid, requiring three days per week onsite in our Needham, MA headquarters.