Software Support Consultant (Entry Level)
The Reynolds and Reynolds Company · College Station-Bryan Area · 2 mo ago
Information TechnologyFull-time
About the role
Join our Technical Support Center as a Software Support Consultant and work with a great team, excellent benefits, and real opportunities for growth.
Responsibilities
- Help customers resolve software questions and issues by phone, email, or chat
- Guide users through features and best practices for our software solutions
- Document solutions and contribute to making our support resources even better
- Work with teammates to continuously improve our customer experience
Requirements
- Great communication skills (written and verbal)
- Analytical and enjoy troubleshooting
- Detail-oriented and organized
- Customer-focused, with a positive attitude
- Willing to learn new systems and processes (full training provided)
Qualifications
- Degree in Information Technology, Information Systems, Computer Information Systems, Technical Communication, or Business Administration (with IT coursework) a plus, but not required.
Skills
- Strong problem-solving skills
- Excellent customer service orientation
- Ability to communicate effectively both verbally and in writing
- Attention to detail
- Organizational skills
Benefits
- Competitive salary and performance-based growth
- Excellent benefits package: health, dental, vision, paid time off, 401(k) with match, free onsite dining and gym
- Onsite medical center and wellness benefits
- Supportive team environment and ongoing training
- Opportunities to make an impact and advance your career
Pay
Competitive salary and performance-based growth
Schedule
Full-time position
Reynolds and Reynolds
Ready to get started? Apply today to join our growing team!