Software Specialist

Job Summary

The Software Specialist at BluePearl Pet Hospital assists with the implementation and support of software products. This is a remote opportunity.

Responsibilities

• Performs discovery visits in hospitals to understand operations, workflows, associate needs, project challenges, and overall needs for software implementation.
• Collaborates with departments before and during Cornerstone implementations, including Operations, Pricing, Finance, and IT.
• Leads software implementations, coordinating support staff, facilitating rekeying (if necessary), providing support and training for associates, and driving the overall success of the implementation.
• Provides live and remote training in front of large audiences.
• Provides day-to-day support and troubleshooting for all software products supported by the Enterprise Software Team, including Cornerstone, Instinct, Text Expander, and Talkatoo.
• Builds relationships and coordinates with various departments, local hospital management, doctors, and staff on projects.
• Strives for efficiency in both internal team processes and hospital day-to-day operations.
• Creates and maintains training resources, project plans, and other documentation for supported software.
• Trains associates.
• Understands BluePearl's charging methodology.
• Drives standardization for the organization in relation to supported products, charging methodology, and other business processes.
• Maintains the software CMDB.
• Assists in other job duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology or related field required.
• 3+ years’ relevant experience required.

Education/Qualifications

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Excellent interpersonal, organizational, prioritization of work, and problem-solving skills.
• Utilizes in-depth knowledge of the specialization as well as business needs to recommend appropriate action.

Work Environment

• Environment where pets are present.
• Travel required up to 40% of the time.