Software Solutions Specialist

Job Summary

We are seeking a skilled and versatile Software Solutions Specialist to join our Software Solutions team. This cross-functional technical role is responsible for supporting, implementing, and maintaining the software systems that power our institution, with a primary focus on Salesforce and integrated AWS/ETL data solutions.

Responsibilities

• Salesforce Configure and maintain Salesforce environments, including user management, security settings, automation, and data integrity
• Create and manage custom objects, fields, record types, validation rules, page layouts, and workflows
• Familiarity with Apex, Lightning Web Components (LWC), Salesforce APIs, or integration development
• Support reporting, dashboards (Tableau, PowerBI, etc.)
• Data Integration & ETL Support
• Support and maintain AWS-based ETL pipelines and integrations between Salesforce and other institutional systems
• Affordability and data architecture, transformation, and synchronization across platforms
• Write and troubleshoot SQL and SOQL queries
• Experience with AWS services such as Lambda, S3, or related ETL/data pipeline technologies
• Collaboration, Documentation & Technical Support
• Gather technical requirements and assist in implementing solutions under the direction of senior technical staff
• Create and maintain technical documentation and system diagrams, including ERDs, UML diagrams, process flows, and integration mappings
• Collaborate closely with the Team Lead and Lead Developer on technical initiatives and project execution
• Provide internal user support, troubleshooting, and knowledge sharing
• Email Marketing/Automation
• Segment data for email communications using suppression lists and defined criteria to reach target audiences
• Utilize marketing automation tools to achieve desired outcomes through dynamic solutions, rather than static updates
• Apply basic UI/UX skills to assist with creating email templates for users when needed

Additional Information

This position is not eligible for visa sponsorship now or in the future. This role requires residency within the state of Utah.