Software Solution Architect

About the role

FORTNA is seeking a Software Solution Architect to serve as the functional and operational Subject Matter Expert (SME) for warehouse software solutions throughout design, testing, commissioning, and go-live activities.

Responsibilities

• Act as the primary software SME during customer workshops, testing sessions, commissioning, and go-live activities.
• Collaborate with customers and operations teams to understand warehouse requirements and ensure software solutions support operational workflows.
• Translate operational processes into software requirements, workflows, and testing scenarios.
• Guide QA, integration testing, and commissioning teams on expected functionality, system behavior, and validation criteria.
• Lead customer and stakeholder discussions, explaining how software solutions address operational challenges and support warehouse execution.
• Partner with Product Management, Software Development, Controls, and Operations teams to align software capabilities with system design and customer expectations.
• Identify operational gaps, edge cases, and process risks during design and testing phases and drive resolution.
• Support end-to-end solution validation, including integrations with WMS, WCS, automated equipment, robotics, and material handling equipment.
• Review and refine user stories, functional requirements, workflows, and operational scenarios.
• Participate in commissioning and troubleshooting activities, helping teams quickly diagnose and resolve issues.
• Provide technical and functional guidance to software development teams.
• Maintain expertise in warehouse processes, automation technologies, and software capabilities to support future customer implementations and product evolution.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Supply Chain, Information Systems, or a related field.
• Minimum 5 years of experience with warehouse software solutions, warehouse operations, or supply chain execution systems.
• Strong understanding of warehouse workflows, fulfillment operations, and distribution center processes.
• Experience with Warehouse Execution Systems (WES), Warehouse Control Systems (WCS), Warehouse Management Systems (WMS), or similar platforms.
• Strong communication skills with the ability to engage customers, operators, project teams, and software developers.
• Excellent analytical and problem-solving abilities.
• Experience supporting testing, commissioning, or go-live activities for large-scale warehouse implementations.
• Familiarity with Agile methodologies and software development lifecycles.
• Able to collaborate effectively across global and cross-functional teams.

Preferred Qualifications

• Experience with warehouse automation technologies including AutoStore, ASRS, conveyor systems, sortation systems, robotics, or goods-to-person solutions.
• Experience supporting customer-facing testing, operational readiness, or onsite commissioning activities.
• Strong understanding of integrations between WES, WCS, WMS, and automation systems.
• Experience defining and validating operational test scenarios and workflows.
• Experience reviewing and refining software requirements, user stories, and operational documentation.
• Familiarity with Java, .NET, Python, JavaScript, REST APIs, and database technologies.
• Experience in logistics, fulfillment, retail distribution, or supply chain environments.
• Able to explain technical concepts in operational and business-focused language.