Software QA Manager

About the role

Inspired by recognition as a Top Workplace and a Best Employer, Primerica seeks a Software Quality Assurance Manager to oversee testing and verification of software solutions. Reporting to the Director of Quality Assurance, this role requires a strong technical background and a commitment to quality.

Responsibilities

• Serve as a hands-on leader, driving quality assurance across various platforms including web, mobile, API, mainframe, and database.
• Define and execute a forward-looking QA strategy supporting modernization initiatives while maintaining stability in legacy systems.
• Establish and manage key performance indicators (KPIs), key risk indicators (KRIs), release timelines (RTMs), standards, and processes to measure and continuously improve organizational quality maturity.
• Contribute to test planning and execution by determining optimal test approaches across different phases such as functional, regression, integration, performance, compliance, and user acceptance testing (UAT).
• Partner with product, development, and operations teams to align QA with business priorities, ensuring automation is applied where it adds maximum value and quality is built into delivery pipelines.
• Provide input and estimates to project planning activities for SQA tasks, including evaluating automation feasibility, prioritization, and effort vs. value, and ensure timely and accurate status reporting of QA tasks, risks, and issues.
• Drive process innovation and continuous improvement across QA practices, tools, and cross-team collaboration.
• Lead defect triage, root cause analysis, and risk mitigation to prevent recurrence of critical issues.
• Directly supervise and mentor SQA engineers.
• Supervise and manage all aspects of large, complex projects, including planning, scheduling meetings, documenting decisions, making appropriate updates to test plan and strategy.
• Provide support as a subject-matter expert (SME) for applications and QA processes, including test strategy, automation coverage, and quality engineering practices.

Qualifications

• Proven ability to lead by example as a hands-on QA practitioner, earning credibility in both manual testing leadership and automation strategy.
• Strong leadership skills with the ability to scale QA teams while remaining actively involved in test strategy, planning, and decision-making.
• Excellent communication and executive presence to present QA metrics, risks, and recommendations with authority grounded in hands-on knowledge.
• Deep knowledge of testing methodologies and QA tools, with a record of applying them directly in complex projects.
• Expertise in multi-platform QA (mainframe, web, mobile, APIs, databases) with practical, hands-on experience.
• Strong analytical and troubleshooting skills, including debugging and root cause analysis of complex, cross-system issues.
• Ability to balance strategic direction with day-to-day technical contribution, ensuring QA maturity and delivery speed.
• Familiarity with regulatory and compliance testing and ability to execute compliance-focused test cycles.
• Knowledge of Waterfall, Agile, DevOps, CI/CD pipelines, and hybrid delivery models, combined with hands-on experience embedding QA in those environments.
• Strong interpersonal skills with the ability to mentor through direct involvement, fostering collaboration and team development.

Education & Experience

• Bachelor’s degree in computer science/technology/engineering, information technology, or equivalent discipline required.
• 10+ years of progressive QA experience in enterprise-scale environments, with consistent hands-on involvement in testing.
• 5+ years in a QA management role, balancing leadership responsibilities with direct contribution.
• Strong experience in web, mainframe, API, mobile, including devices, simulators/emulators, and cloud-based test platforms.
• Experience in estimating, prioritizing, planning and coordinating testing activities, including decisions on test approach and automation prioritization.
• Strong hands-on test case and test protocol writing skills.
• Proficiency in test case design, execution, and documentation using multiple testing methodologies (functional, regression, integration, exploratory, performance).
• Experience with modern test and defect management tools (Jira, TestRail, ALM, or equivalents).
• Hands-on experience testing SOAP and REST APIs with Postman or equivalent tools.
• Familiarity with compliance and regulatory testing in financial or other highly regulated domains.
• Demonstrated success in QA leadership for modernization initiatives, with continuous personal involvement in testing and validation activities.

Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday, and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

FLSA Status

This position is exempt (not eligible for overtime pay): Yes