QA Manager

Key Responsibilities

• Evaluate and plan timelines and milestone deliveries, ensuring focus testing is carried out at the prescribed time for each title
• Create and implement comprehensive test plans and evaluate bug write-ups for any defects or design issues found during testing
• Set up and coordinate internal focus testing sessions in collaboration with production teams
• Serve as the primary point of contact and manage external partners to coordinate testing and playtesting across all studio projects
• Develop the QA team, owning performance reviews, and career development
• Manage work allocations and contributions across the team to deliver at the Bad Robot Games quality bar
• Own QA objectives, milestones, and craft standards across all studio projects
• Partner with studio leadership to define and evolve the studio wide quality bar
• Establish and champion QA best practices, documentation standards, and onboarding processes as the studio scales
• Report regularly to executive stakeholders on quality status, risk, and team capacity
• Collaborate and sync with Production to understand priorities and advise on or establish timelines
• Contribute directly to the testing and verification of builds
• Interact and communicate with leadership regarding testing progress and blockers
• Validate builds for use in daily playtests, Friends & Family sessions, and other internal and external phases or events
• Utilize Jira day to day to assign bugs, create reports and dashboards, delegate tasks, communicate across disciplines, and ensure testing runs smoothly
• Troubleshoot technical issues with other disciplines as necessary
• Develop measurable and adaptable ways to track work in progress and understand bug resolution velocity
• Auxiliary with dev kit setup and bug replication across PlayStation and PC platforms
• Work off-hours when needed to support milestone and release schedules

Key Qualifications

• 8+ years of QA experience in the game industry, with at least one AAA title shipped with a credit as QA Lead, QA Manager, or equivalent
• Deep Jira expertise with reports, dashboards, workflows, and cross-discipline communication
• Hands on experience with Unreal Engine, including familiarity with its build pipeline and debugging tools
• Proven experience testing on PlayStation and PC platforms, including platform certification and submission processes
• Experience with PlayStation certification (TRC) processes and submission pipelines
• Experience hiring, mentoring, and managing QA team members at multiple levels
• Ability to scale testing environments and processes in a fully remote studio environment
• Strong understanding of test methodologies, including functional, automation, end-to-end, accessibility, and performance testing against iterative development cycles
• Experience with black box, white box, and cross platform testing
• Experience writing test plans and identifying gaps in test coverage
• Familiarity with certification, functional, and usability testing processes
• Excellent written and verbal communication skills, with the ability to liaise effectively across a multidisciplinary team

Bonuses

• Experience testing or shipping a live service or online multiplayer game
• Familiarity with automated testing frameworks within Unreal Engine
• Experience with performance profiling and optimization testing on console and PC