Software Licensing Help Desk Specialist

Accountabilities

• Provide technical support and administrative coordination for software licensing activities.
• Manage requests, maintain accurate records, and work with stakeholders to ensure users receive the appropriate software resources efficiently.
• Monitor software licensing support channels and respond to incoming user requests in a timely manner.
• Process service requests according to established performance standards while ensuring user, machine, and product information is accurately documented.
• Aid end users with software standards, licensing requirements, exceptions, and change management requests.
• Route software requests to appropriate stakeholders and coordinate with vendors or resellers to obtain required licensing information.
• Coordinate with technical teams and locations to gather requirements for complex software deliveries.
• Manage software contract management tools and update records as products and agreements evolve.
• Manage software license keys and installation packages, ensuring information remains current and accessible.
• Provide installation resources and licensing support to end users and provisioning teams.
• Contribute to continuous improvement of software asset management processes and internal tools.

Requirements

• Experience supporting users in a software licensing or IT support environment, with strong organizational skills and the ability to manage technical requests accurately.
• Bachelor’s degree required.
• Eligibility to obtain and maintain a Public Trust Clearance.
• U.S. Citizenship required.
• Knowledge of software licensing processes, asset management practices, and service request workflows.
• Strong attention to detail with the ability to maintain accurate documentation and records.
• Excellent communication skills and the ability to support users with varying levels of technical expertise.
• Ability to prioritize multiple requests and manage tasks effectively in a remote environment.
• Strong problem-solving skills with a proactive approach to resolving technical issues.
• Ability to collaborate with internal teams, users, and external partners.

Benefits

• Full-time remote work opportunity.
• Opportunity to support impactful technology operations within a mission-driven environment.
• Professional growth opportunities within IT support and software asset management.
• Collaborative work environment with exposure to enterprise software processes.
• Competitive compensation package based on experience and qualifications.
• Benefits and employee programs offered as part of the overall employment package.
• Opportunity to contribute to efficient technology solutions and improved user experiences.