Software Escalation Engineer (Python)

Responsibilities

• Act as the technical point of contact for customer‑impacting issues.
• Investigate and resolve issues in Python services.
• Analyze behavior across services, databases, messaging, and infrastructure.
• Perform testing on UI and performance.
• Drive root cause analysis in collaboration with engineering and infrastructure teams.
• Provide training and technical guidance to internal teams.

Requirements

• B.Sc. in Computer Science or equivalent from known university.
• Minimum of 3 years of experience in developing Enterprise-level Python Applications.
• Experience working with cloud-native architectures and distributed systems.
• Experience working with AWS, Azure, or GCP, Docker, Kubernetes, and microservices – Advantage.
• Knowledge of IT Fundamentals (Networking / Security / Storage).
• Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT, API Gateways).
• Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis).
• Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) – Advantage.
• Knowledge of multi-tenant SaaS architectures – Advantage.
• Familiarity with infrastructure as code and monitoring/observability tools.
• Hands-on experience with AI projects and applications.
• Fluent English (written and verbal).
• Familiarity with additional languages (PHP, Angular/JS, Swift/Objective‑C, Kotlin/Java). – Advantageous, not required.
• Previous customer-facing technical positions.