Software Engineering Senior Manager

About the role

Wells Fargo is seeking a Software Engineering Senior Manager to support the COO, Operations Technology group. COO Tech provides technology solutions and support for all Operational needs and Stakeholder Relations business lines. This role will lead the Home Lending Servicing Customer communication domains and Line release related applications, scale across four or more scrum teams, and communicate effectively with business and executive-level leadership.

Responsibilities

• Manage, coach, and develop a team or teams of experienced engineers and engineering managers in roles with moderate complexity and risk, responsible for building high-quality capabilities with modern technology.
• Ensure adherence to the Banking Platform Architecture and meeting non-functional requirements with each release.
• Partner with, engage, and influence architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next-generation domain architecture and enabling application migration paths to target architecture (e.g., cloud readiness, application modernization, data strategy).
• Function as the technical representative for the product during cross-team collaborative efforts and planning.
• Identify and recommend opportunities for driving escalated resolution of technology roadblocks, including code, build, and deployment, while managing the overall software development cycle and security standards.
• Determine appropriate strategies and actions to act as an escalation partner for scrum masters and teams to meet moderate- to high-risk deliverables, remove impediments, and encourage constant learning, experimentation, and continual improvement.
• Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design as needed.
• Interpret, develop, and ensure security, stability, and scalability within technology functions of moderate complexity, as well as identify, manage, and mitigate technology and enterprise risk.
• Collaborate with and influence Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value, and articulate technical strategy while advocating for agile and DevOps practices.
• Interact directly with third-party vendors and technology service providers.
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology engineering.
• Hire, build, and guide a culture of talent development to equip teams with the skills required to design and deliver innovative solutions for product areas, meeting business objectives and strategy, and conduct performance management for engineers and managers.

Requirements

• 7+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
• 3+ years of management or leadership experience.
• 3+ years working in large enterprise environments.
• 3+ years of Agile experience.
• 3+ years of experience managing geographically diverse leads, including multiple geographical locations.
• 3+ years of experience with CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies.
• 1+ years of experience using AI tools to efficiently deliver business value.
• 1+ years of Agentic AI experience: designing and deploying LLM-powered agents that can plan and execute multi-step workflows using tool/function calling (APIs, internal services, data stores), with human-in-the-loop controls, robust error handling, and monitoring/observability—implemented within secure, governed enterprise architectures aligned to responsible AI, data privacy, and risk controls.

Qualifications

• Experience working in Customer communications tech stack (e.g., letters management lifecycle, from template creation to letter reconciliations).
• Experience working in case management and workflow tech stack.
• Experience working with vendors, implementing, and managing vendor solutions.
• Understanding of IT infrastructure, database, and application development and design on a broad level, including Cloud-based service topology.
• Knowledge and understanding of the financial services industry.
• Ability to manage large or multiple technology development efforts within a major line of business.
• Experience working with IT Governance, Controls, and Risk partners.
• Ability to effectively manage resources and drive efficiencies and innovation.
• Knowledge of SRE (Site Reliability Engineering) Principles.
• Ability to manage multiple or large technology infrastructure functions with a focus on driving complex projects requiring participation of cross-functional groups.

Ability to work on-site at an approved location listed.