Software Engineer (L2-L4)

What You'll Do

• Design, build, and maintain internal tools that amplify the capacity and quality of our Customer Success teams
• Automate repetitive, manual processes across customer onboarding, account management, and reporting workflows
• Instrument and monitor tooling performance, proactively identifying and resolving issues before they impact the team
• Build integrations between internal systems and third-party platforms so data flows seamlessly across the stack
• Leverage AWS Bedrock and Claude to identify and build AI-assisted automation opportunities that meaningfully improve CS workflows
• Contribute to infrastructure-as-code practices using AWS CDK

Collaboration

• Embed with the Customer Success team to scope problems, prioritize solutions, and ship iteratively
• Collaborate with the broader engineering team on shared infrastructure, code quality, and technical standards
• Participate in critical incident response for internal pipeline failures, owning diagnosis and resolution

What We're Looking For

• 4–5 years of software engineering experience, with a track record of shipping reliable, production-grade software
• Strong backend proficiency in Python; experience with Django REST Framework and Celery
• Strong product instincts — you can translate a vague workflow problem into a well-scoped technical solution
• Collaborative by default — you ask questions, share context, and build with the end user in mind
• Experience working across the stack — from backend APIs to frontend interfaces in Next.js and Tailwind CSS
• Experience with AWS services (Fargate, SQS, RDS/PostgreSQL, Redis, CDK)
• Familiarity with Retool or similar internal tooling platforms

Tech Stack

• Infra: AWS, Fargate, Redis, PostgreSQL, SQS, CDK, Github, retool
• Backend: Django REST framework, Celery
• Frontend: Next.js, Tailwind css
• LLM: AWS Bedrock, OpenAI, Claude