Software Engineer Intern, Monitoring

About the role

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Software Engineer Intern, Monitoring to join our team.

Responsibilities

• Design, implement, and maintain monitoring solutions to track the health, performance, and availability of software products.
• Perform continuous monitoring of the production state of all assigned customers.
• Proactively identify and address performance bottlenecks, downtime, or anomalies using monitoring tools and dashboards.
• Respond to alerts and incidents, troubleshoot issues, and ensure timely resolution to minimize user impact.
• Recognize aging transactions and work to resolve issues to keep the transactions moving.
• Ensure SDS is meeting turn-around-time and that assigned accounts are current with production every day prior to the start of the US workday.
• Collaborate with support and implementation teams to implement solutions that prevent future incidents.
• Maintain detailed incident logs and provide post-mortem analysis for continuous improvement.
• Continuously analyze system metrics and logs to optimize software performance.
• Collaborate with development teams to improve application efficiency and resource utilization.
• Develop and deploy automated processes for monitoring and maintenance tasks.
• Ensure monitoring solutions provide comprehensive coverage across infrastructure, applications, and services.
• Understand and follow Smart Data Solutions' (SDS) workflow and associated technical systems.
• Develop custom scripts and automation solutions to extend monitoring capabilities.
• Maintain and improve alerting mechanisms to ensure actionable and relevant notifications.
• Work closely with product and engineering teams to understand software architecture and performance goals.
• Communicate system health, incidents, and resolutions effectively to stakeholders and team members.
• Create and maintain documentation for monitoring configurations, processes, and incident resolutions.
• Generate regular performance reports and analytics to inform stakeholders of system health trends.
• Contribute to the development of standard operating procedures for monitoring and incident response.
• Perform other duties as assigned.

Requirements

• Junior or Senior pursuing a 4-year degree in computer science or equivalent degree.
• Proficiency with Java and SQL.
• Proficiency with Windows operating systems.
• Knowledge of relational databases.
• Solid problem-solving skills, with attention to detail and a proactive attitude.
• Oral Communication.
• Written Communication.
• Math Aptitude.
• Professionalism.
• Time Management.
• 0-5 years similar experience.

Benefits

• A company culture that is authentic, innovative, and collaborative.
• A professional development and growth-oriented workplace.
• Generous benefits including health insurance, short-term, and long-term disability.
• 401(k) with a company match.
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day.