Software Engineer, CX Engineering(Hybrid)

About the role

This role follows a hybrid work model, with in-office attendance 2-3 times a week in Research Triangle Park, North Carolina.

At Cisco, we are redefining how our customers experience technology through the power of Cisco IQ Services and Applications. Our mission is to transform CX delivery by building intelligent, scalable platforms that anticipate needs rather than just reacting to them. As a member of our global, diverse, and AI-spec driven team, you will operate at the absolute frontier of innovation. We are deeply committed to leveraging the latest advancements in AI to build robust solutions that solve complex technical challenges for our enterprise customers, fostering a culture of curiosity, collaboration, and rapid iteration.

As Software Engineer on the team you will lead the design, development, and delivery of scalable software solutions across diverse cloud-native and on-premises environments. In this role, you will own the technical lifecycle of complex projects, prioritizing secure coding practices, user privacy, and exceptional UX to drive high-quality outcomes. You will also integrate advanced AI-enabled frameworks and development tools to accelerate product capabilities and streamline your daily workflow. What makes this position truly exciting is the opportunity to manage end-to-end implementation while staying at the forefront of AI-driven engineering innovation. This is an ideal role for an engineer eager to bridge the gap between technical strategy and hands-on, high-impact product development.

Responsibilities

• Lead the design, development, and delivery of scalable software solutions across cloud-native and on-premises environments.
• Own the technical lifecycle of complex projects, prioritizing secure coding practices, user privacy, and exceptional UX.
• Integrate advanced AI-enabled frameworks and development tools to accelerate product capabilities and streamline daily workflow.
• Manage end-to-end implementation while staying at the forefront of AI-driven engineering innovation.
• Deploy and manage scalable solutions within cloud and on-premise environments.

Minimum Qualifications

• Bachelor’s degree plus 7 years of related experience, or Master’s degree plus 4 years of related experience, or PhD plus 1 year of related experience, or equivalent related work experience.
• Experience working with both cloud-native architectures (e.g., AWS, GCP, or Azure) and on-premises environments, specifically involving Kubernetes container orchestration.
• Proficiency in programming in Python.
• Experience with AI/ML frameworks, generative AI, and large language models.
• Lead the end-to-end delivery of complex projects, leveraging deep expertise in the software development lifecycle (SDLC), Agile methodologies, and secure coding practices.
• Proven hands-on experience deploying and managing scalable solutions within cloud and on-premise environments.

Preferred Qualifications

• Working knowledge of Node.js.
• A strong foundation in responsible AI practices, AI governance, and artificial intelligence compliance, complemented by hands-on experience in prompt engineering and generative AI proficiency to meet business objectives.
• Experience with CI/CD pipelines, infrastructure as code (Ansible, Terraform), and network automation.
• Strong communication and collaboration skills to work across diverse teams.
• Experience in mentoring and upskilling junior engineers to ensure high-quality engineering standards and technical proficiency.

Pay

The starting salary range for this position in U.S. and/or Canada locations is $139,300.00 to $203,600.00, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate’s hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

The applicable full salary ranges for this position, by specific state, are:

• New York City Metro Area: $167,700.00 – $282,000.00
• Non-Metro New York State & Washington State: $149,100.00 – $250,900.00

Benefits

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include:

• Medical, dental and vision insurance
• A 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Grants of Cisco restricted stock units, which vest following continued employment for defined periods of time
• Paid time away:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • Paid year-end holiday shutdown
  • 4 paid days off for personal wellness
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees
  • Exempt employees participate in Cisco’s flexible vacation time off program with no defined limit on how much vacation time may be used (subject to availability and some business limitations)
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
  • Optional 10 paid days per full calendar year to volunteer
  • Additional paid time away may be requested to deal with critical or emergency issues for family members

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.