Experienced Software Engineer (Hybrid)

Operating at the intersection of financial services and technology, Principal builds financial tools that help customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years.

About the role

The Principal Custody Solutions (PCS) Workflow team is hiring a Workflow Software Engineer to build and support automation solutions, integrate with databases and APIs, and collaborate closely with delivery and partner teams with a focus on driving measurable improvements in quality and operational efficiency.

Responsibilities

• Partner with business stakeholders to gather requirements and lead process and workflow design sessions
• Design, build, and test BPM workflows and automation solutions end to end
• Collaborate with the workflow team and other technical teams to ensure high-quality integrations and reliable solutions
• Monitor and maintain BPM platforms, including performance tuning, upgrades, and defect resolution
• Diagnose and resolve workflow or system issues while providing ongoing technical support
• Create and maintain documentation for workflows, processes, configurations, and standards

Requirements

• Associate or bachelor's degree (preference in a computer science, technology, engineering or math-related field or equivalent experience) and 3+ years' work experience or equivalent experience
• 2+ years of hands-on experience in IBM BPM / IBM Business Automation Workflow (BAW) is required
• Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills
• Proficiency with database applications, knowledge of web programming languages, mainframe systems, and/or distributed systems

Skills

• Experience with ServiceNow Financial Services Operations and Customer Service Management (ServiceNow FSO and CSM) including FSO core data models, secure extensions, and CSM case management
• Familiarity with Advanced Work Assignment design and tuning, customer engagement, document and content integrations, and Performance Analytics reporting

Pay

Salary ranges reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Actual compensation will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range: $94,000 - $127,000 / year

Benefits

• Flexible Time Off (FTO) for salaried (exempt) employees, providing paid time away for vacation, personal, or short-term illness without accrual limits
• Pension eligible

Schedule

This role offers in-office or hybrid work (blending at least three office days in a typical workweek). You’ll work with your leader to determine the best option based on several factors.

At this time, we're not considering candidates who need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household.