Software Engineer - Customer Success

About the role

The Customer Success Engineering team at Feedzai works directly with clients to ensure that every technical aspect of our product—installation, configuration, and customization—is delivered smoothly and at the highest standard. We act as technical consultants, helping clients solve complex and unique challenges.

Responsibilities

• Execute full software development life cycle building integrations and enhancements to Feedzai core product;
• Write well-designed, testable code;
• Integrate multiple software components into a fully functional software system;
• Troubleshoot, debug and upgrade existing systems;
• Deploy and support systems in production;
• Comply with best practices and industry standards;
• Work with Agile principles to regularly deliver quality products;
• Ensure proper feature deployment or product upgrades;
• Provide Second Tier support for clients that are live;

Requirements

• A BS or MS in computer science, or a comparable field, or equivalent experience;
• 2y+ experience in Java software development or other modern language;
• Experience with SQL or NoSQL databases;
• Client engagement experience and ability to work with a client in a consultative manner;
• Excellent English communication skills, both verbal and written;
• Availability to travel up to 15%.

Qualifications

• Dynamic, persistent, and committed to delivering a world-class experience;
• Excited about being a client-facing engineer who makes a real impact.

Skills

• Knowledge of multiple flavors of SQL, NoSQL databases;
• Experience with multiple streaming or messaging systems (RabbitMQ, Kafka);
• Ability to work with a broad range of technologies including on-premise environments, Cloud environments (AWS, Azure, Google).

Benefits

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pay

Competitive compensation package based on experience.

Schedule

Full-time position.