Software Engineer - Customer Success

About the role

The Customer Success Engineering team at Feedzai works directly with clients and partners to ensure that every technical aspect of our product—installation, configuration, and customization—is delivered smoothly and at the highest standard. We act as technical consultants, helping clients solve complex and unique challenges.

Responsibilities

• Consult with clients to define technical requirements and architectural approaches for custom integrations.
• Develop high-quality, testable Java code for custom extensions and complex integrations when standard configurations do not meet specific client needs.
• Diagnose complex performance and integration challenges, providing expert guidance and code-level solutions to ensure system stability.
• Act as a strategic bridge between client business goals and technical execution, translating needs into efficient, scalable software solutions.
• Contribute to and advocate for engineering best practices, ensuring that custom work remains maintainable and aligned with the core product roadmap.
• Mentor, coach, and inspire other team members, helping foster best practices in software development and technical consulting.
• Work with Agile principles to regularly deliver quality products.
• Provide Second Tier support for live clients.

Requirements

• A Bachelor of Science and/or a Master of Science in Computer Science, a degree in a comparable field, or equivalent work experience.
• 3+ years of work experience in Java software development.
• Thread and JVM Memory Management in high-performance systems.
• Client engagement experience and ability to act as a consultant to our clients.
• Excellent English communication skills, both verbal and written.
• Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, and databases (nice to have).

Qualifications

• Experience with SQL, NoSQL, Cloud environments (AWS, Azure, GCP), and messaging systems (Kafka, RabbitMQ).
• Deep technical expertise in these areas.

Skills

• Java software development.
• Technical consulting and problem-solving.
• Agile methodologies.
• Client relationship management.

Benefits

• Fast-growing company with a strong culture of innovation and collaboration.
• Opportunities for mentorship and career growth within a supportive team.
• Competitive compensation package including base salary, bonus, and equity options.
• Flexible work schedule and remote work options.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate client needs.