Software Engineer - Customer Service Platform

Remote – US based candidates only, no visa sponsorship available.

About the role

Lead technical work focused on cloud-enabled scalability, reliability, and delivery excellence. Work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a hospitality and recreation environment.

Responsibilities

• Ideate, build, test, and deploy robust features for the help center
• Collaborate closely with engineering teams and product stakeholders
• Support production services through on-call rotations
• Develop scalable solutions for high user traffic
• Integrate vendor solutions efficiently into the platform

Requirements

• Solid experience with TypeScript or JavaScript
• Solid experience with React or similar modern UI frameworks
• Experience with A/B testing and event instrumentation
• Proficiency in API technologies like GraphQL and gRPC
• Experience with cloud platforms such as Amazon Web Services
• Strong knowledge of data structures and modern design patterns

Pay

$388,000 – $558,000 annually

Benefits

• Comprehensive health plans
• Mental health support services
• 401(k) retirement plan with employer match
• Stock option program
• Paid leave of absence programs
• Flexible time off for salaried employees
• Family-forming benefits and disability programs