Software Engineer – Conversational AI

About Symple Lending

Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We leverage AI, automation, and modern cloud infrastructure to create smarter customer experiences while driving measurable business results. Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders—people who take ownership, move quickly, and solve problems at the system level.

About The Role

We're seeking a Software Engineer – Conversational AI to join our Customer Engagement team. You'll design, build, and maintain the cloud infrastructure and REST APIs that power our AI voice agents while supporting real-time contact center operations, including call routing, lead management, outbound campaigns, and conversation storage.

What You'll Do

• Design and develop TypeScript AWS Lambda REST APIs for AI voice agents
• Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent (ZVA)
• Perform prompt engineering, tool definition, and agent optimization
• Write unit and integration tests following TDD best practices
• Develop Infrastructure as Code using AWS CDK (TypeScript)
• Integrate with Twilio or similar telephony platforms for calls and SMS
• Monitor, troubleshoot, and optimize production systems using CloudWatch
• Participate in code reviews and architectural decisions
• Partner with business stakeholders to translate requirements into scalable APIs and AI solutions

What We're Looking For

• Production experience with TypeScript, Node.js, and AWS REST API development using API Gateway or similar technologies
• Experience with conversational AI platforms (ElevenLabs, ZVA, AWS Lex, Dialogflow, or similar)
• Prompt engineering and AI agent configuration experience
• AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge, and AWS CDK
• Experience integrating Twilio or other telephony providers
• Strong TDD practices using Jest or similar frameworks
• Knowledge of IAM, secrets management, secure API design, and Git workflows
• Ability to collaborate in a fast-paced engineering environment

Preferred Qualifications

• HubSpot CRM integrations
• GitHub Actions CI/CD pipelines
• SQL, Redshift, Athena, or similar analytics platforms
• CloudWatch dashboards and observability
• EventBridge Scheduler experience

Technologies You'll Work With

• Node.js & TypeScript
• AWS Lambda, API Gateway, CDK
• DynamoDB, Amazon S3
• SQS, SNS, EventBridge Scheduler
• Twilio
• ElevenLabs & Zoom Virtual Agent
• CloudWatch & pino structured logging
• Git & GitHub

Why Join Symple Lending

• Build cutting-edge AI solutions with real business impact
• Work alongside a collaborative, high-performing engineering team
• Own scalable systems that directly improve the customer experience
• Join a company that values innovation, ownership, and execution

Compensation & Benefits

• Competitive base salary
• Performance bonus opportunities
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Hybrid work environment in Tampa, FL