Software Quality Engineer – Conversational AI

About The Role

As a Software Quality Engineer – Conversational AI, you will make an impact by ensuring exceptional quality across conversational AI experiences, intelligent assistant features, consumer hardware, and end-to-end customer workflows. You will be a valued member of the Quality Engineering team and work collaboratively with Software Engineering, Product Management, Program Management, Design, Hardware Engineering, and cross-functional stakeholders.

Responsibilities

• Perform test planning, test strategy development, test design, and execution of manual and automated testing across multiple products and initiatives.
• Drive quality validation for conversational AI, voice assistant experiences, speech recognition functionality, and customer-facing workflows.
• Conduct comprehensive black-box testing across software, hardware, operating systems, and integrated user experiences.
• Conduct exploratory testing to identify edge cases, usability concerns, customer-impacting defects, and quality risks beyond documented requirements.
• Analyze complex failures, troubleshoot defects, isolate root causes, and create high-quality defect reports with detailed reproduction steps.
• Partner with engineering, product, design, and program teams to drive issue resolution and improve product quality.
• Assess release readiness, prioritize testing efforts, and provide recommendations based on quality risk analysis.
• Mentor quality engineers and analysts through technical guidance, best practices, and test review activities.
• Lead quality efforts across multiple concurrent projects in a fast-paced environment.
• Identify opportunities to improve testing processes, automation effectiveness, tools, and overall quality engineering efficiency.

Requirements

• 3+ years of experience in Software Quality Assurance, Quality Engineering, or a related testing role.
• Strong experience in test planning, test strategy development, test case design, and execution of manual and automated testing.
• Extensive experience performing black-box testing across software, hardware, operating systems, and integrated customer experiences.
• Experience testing conversational user interfaces, voice assistants, speech recognition systems, or natural language interaction platforms.
• Strong debugging, troubleshooting, and defect isolation skills with the ability to identify root causes and reproduce complex issues.
• Experience validating end-to-end customer workflows across client platforms, applications, operating systems, and hardware ecosystems.
• Demonstrated expertise in exploratory testing and identifying quality issues beyond documented requirements.
• Excellent written and verbal communication skills in English.
• Strong attention to detail, analytical thinking, and a customer-first mindset.

Qualifications

• Experience testing consumer devices, smart home technologies, wearables, Bluetooth accessories, or connected ecosystems.
• Experience validating conversational AI, voice assistants, natural language processing, localization, or multilingual customer experiences.
• Experience developing comprehensive test strategies and driving quality improvements across large-scale cross-functional programs.
• Experience collaborating with Software Engineering, Hardware Engineering, Human Interface Design, Localization, and Product teams.
• Ability to manage quality validation efforts across multiple concurrent projects and competing priorities.
• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Passion for emerging technologies and continuous improvement of testing methodologies.

Skills

• Experience testing consumer devices, smart home technologies, wearables, Bluetooth accessories, or connected ecosystems.
• Experience validating conversational AI, voice assistants, natural language processing, localization, or multilingual customer experiences.
• Experience developing comprehensive test strategies and driving quality improvements across large-scale cross-functional programs.
• Experience collaborating with Software Engineering, Hardware Engineering, Human Interface Design, Localization, and Product teams.
• Ability to manage quality validation efforts across multiple concurrent projects and competing priorities.
• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Passion for emerging technologies and continuous improvement of testing methodologies.

Benefits

• Medical/Dental/Vision/Life Insurance
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan