Software Engineer (Back-End Oriented)

About the role

HelloGov AI is a fast-growing gov-tech company transforming government services through artificial intelligence. We simplify complex processes like passports, travel visas, vehicle registrations, and business formations, making them faster, easier, and less stressful.

Responsibilities

• Build, maintain, and improve backend services using TypeScript and NestJS.
• Design, develop, and maintain GraphQL and REST APIs following established engineering standards.
• Develop real-time features using Socket.io and WebSockets.
• Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer communication workflows.
• Collaborate closely with Front-End Engineers using Next.js to deliver seamless user experiences.
• Design efficient database models and queries using PostgreSQL.
• Troubleshoot, debug, and resolve production issues while improving system reliability.
• Write clean and well-tested code.
• Participate in code reviews and incorporate feedback effectively.
• Work closely with Product, QA, and Engineering to estimate, plan, and deliver features on schedule.
• Take ownership of assigned work from ticket through production deployment.

Requirements

• 3+ years of professional backend software engineering experience.
• Strong proficiency in TypeScript and NestJS (or similar backend frameworks).
• Solid understanding of backend performance optimization and scalable system design.
• Ability to design, build, and maintain GraphQL and REST APIs.
• Strong understanding of PostgreSQL and relational database design.
• Knowledge of real-time technologies such as Socket.io, WebSockets, or similar frameworks.
• Familiarity with AI-powered applications, LLM integrations, and modern AI tools.
• Ability to integrate third-party APIs into scalable backend systems.
• Strong debugging, analytical, and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work effectively with global teams while being based in our Miami office.
• Comfortable working in a fast-paced startup environment.
• Experience with Twilio services (Voice, TaskRouter, Sync, Studio, or Flex).
• Knowledge of Docker, containerization, and CI/CD pipelines.
• Familiarity with Redis or other caching solutions.

Qualifications

• Experience with Twilio services (Voice, TaskRouter, Sync, Studio, or Flex).
• Knowledge of Docker, containerization, and CI/CD pipelines.
• Familiarity with Redis or other caching solutions.

Benefits

• Aetna medical, dental, vision, and life insurance.
• 10 days of paid time off (PTO) plus most federal holidays.
• Company-paid parking pass.
• Complimentary office snacks, coffee, and beverages.
• Team lunches and company events.
• Collaborative, in-office culture in Brickell, Miami.
• High-performing and supportive team culture.
• Work alongside experienced engineers using modern technologies.
• Opportunity to make a visible impact and grow your career.