Software Engineer

Day-to-Day Responsibilities

• Receive and own pre-triaged, escalated customer issues from the Customer Support team and drive them to resolution
• Debug and diagnose complex production and integration problems across the full stack
• Identify root causes and implement durable fixes — not just workarounds
• Communicate proactively with stakeholders on issue status, timelines, and resolution plans
• Document findings and contribute to internal knowledge bases to reduce repeat escalations

Roadmap Development

• Collaborate with teammates to formulate detailed designs, implement solutions from requirements, and estimate effort
• Participate actively in agile product development, including sprint planning, code reviews, and retrospectives
• Adhere to test-driven development practices and maintain high standards for code quality
• Support product deployments, configuration, and post-release validation

Experience Needed

• 5+ years of software development experience, with a track record of owning complex features end-to-end
• Strong Java proficiency — able to design, build, debug, and own Java-based services and features end-to-end
• Strong debugging and analytical skills — comfortable isolating issues across frontend, backend, and data layers
• Hands-on experience with HTML, CSS, JavaScript, and AJAX
• Solid experience with PostgreSQL — writing queries, analyzing execution plans, and resolving data issues
• Familiarity with queuing systems and API integrations (Redis/Resque, JSON-based systems, or similar)
• Demonstrated ability to balance competing priorities — planned roadmap work alongside resolving escalated issues
• Excellent verbal and written communication skills; English proficiency required
• Ability to work independently and with distributed, international remote teams
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience

Nice to Have

• Experience with Ruby on Rails or comparable MVC web frameworks (Django, Laravel, or similar)
• C++ experience
• Familiarity with GPS, location-based services, or digital mapping technologies
• Experience with cloud infrastructure (AWS, GCP, or Azure) and deployment pipelines
• Background in supply chain, logistics, or transportation software