Software Development Manager, Management Plane

Key job responsibilities

• You will lead the team through a transformational period, scaling from experimental infrastructure to production-ready systems serving AWS's global infrastructure.
• You'll solve complex and ambiguous problems efficiently and with high quality.
• You'll play a pivotal role in shaping the definition, vision, design, roadmap, development, and operationalization of customer-facing services.
• You'll be given an outcome and the freedom to set the direction based on data-driven decisions.
• High level responsibilities for this position include but are not limited to:
• Directly manage a group of software development engineers, including hiring, promotion, performance assessments, career development, and technical mentorship
• Work closely with engineers to build large-scale, highly distributed systems solving complex problems. Review both design specs and code and provide feedback to engineers to insist on highest standards in terms of system design and code quality.
• Drive technical strategy and architectural decisions for management API infrastructure, on-device gateways, SDK development across multiple languages (Rust, Python, Java, C/C++), and observability platforms
• Partner with leadership and customers across engineering teams, infrastructure engineers, and network operators to identify new features that can bring substantial benefits. Prioritize feature requests to maximize contributions to our goals while maintaining the right trade-off between addressing tactical needs versus investing in strategic solutions.
• Translate business requirements into engineering requirements to scope resource needs and manage multiple projects and dependencies effectively to deliver projects on schedule. Lead sprint planning, stand-ups, and retrospectives to assign work, monitor progress, and collect feedback.
• Lead the transition from reactive operational mode to proactive design leadership, establishing comprehensive design review processes and technical standards
• Drive operations excellence by analyzing ticket root causes, system performance bottlenecks, defects, and technical debt, creating projects to reduce both short-term and long-term operational load
• Manage complex dependencies across multiple teams including component teams, infrastructure teams, and network operations while maintaining delivery commitments and quality standards
• Establish team processes that enable rapid innovation while maintaining the highest standards of code quality, system reliability, security, and operational excellence
• Communicate technical vision and progress to senior leadership, translating complex technical concepts into business value and customer impact

About the team

• We're a focused team positioned as a critical enabler for network infrastructure management across AWS.
• We're preparing for significant growth and expanded scope as our infrastructure moves from experimental to production-ready.
• We serve many internal customers and play a critical role with multiplying effect across AWS Networking.
• We work with Rust for performance-critical systems and SDK development, Go and Python for services and tooling, modern RPC frameworks for secure communication and model-driven APIs, and contemporary frameworks for user interfaces.
• We run very lean and scale with the business, without repeated technical or operational burden.
• We champion great engineering practices - we make the right things common, common things easy, and ensure uncommon things are possible.
• Our systems span from embedded device interfaces and kernel integration to cloud-scale distributed services and developer-facing APIs, requiring both deep technical expertise and broad systems thinking.
• The team operates with high autonomy and direct customer engagement, giving you significant influence over technical direction and team culture.
• Our roadmap includes revolutionary changes: developing on-device gateways to replace legacy systems, implementing asynchronous APIs with callbacks and streaming, delivering SDK infrastructure across multiple languages, and building comprehensive observability platforms.
• You'll join us at an inflection point where your leadership will directly shape both our team's growth and the future of infrastructure management at AWS.